Privacy Policy

Last updated: 25 July 2026

Who We Are

Muscle Mender is a sports therapy and rehabilitation clinic providing assessment, treatment and rehabilitation services.

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

​

Information We Collect

When you use our website or contact us, we may collect:

• Name

• Email address

• Telephone number

• Information submitted through contact forms

• Appointment requests

• Health information you voluntarily provide

• Payment information (processed securely by our payment provider)

• IP address

• Browser type

• Device information

• Cookies

• Website usage statistics

 

How We Use Your Information

Your information may be used to:

• Respond to enquiries

• Book and manage appointments

• Provide sports therapy services

• Maintain clinical records

• Send appointment confirmations and reminders

• Improve our website

• Meet legal and regulatory obligations

We never sell your personal information.

 

Medical Information

Health information is classed as special category personal data.

We only collect information necessary to assess, treat and manage your care and keep it confidential in accordance with UK law.

 

Cookies

Our website may use cookies to:

• Improve website performance

• Remember preferences

• Measure website traffic

• Support analytics

You can manage cookies through your browser settings.

 

Marketing

We will only send marketing communications where you have consented or where permitted by law.

You may unsubscribe at any time.

 

Sharing Your Information

We may share information with trusted service providers including:

• Website hosting

• Appointment booking software

• Payment processors

• IT providers

Information will only be shared where necessary and appropriate safeguards are in place.

 

Data Retention

We retain information only for as long as necessary to fulfil legal, professional and business obligations.

Clinical records are retained in accordance with applicable legal and professional requirements.

 

Your Rights

You have the right to:

• Access your information

• Correct inaccurate information

• Request deletion where appropriate

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where applicable

 

Contact

If you have any questions about this Privacy Policy, please contact Muscle Mender using the contact details provided on our website.

 

Complaints

If you are unhappy with how your information has been handled, you may complain to the Information Commissioner's Office (ICO).

 

Changes

We may update this policy from time to time. The latest version will always be published on this page.